uangwin Privacy Policy

This page describes what we collect when you use uangwin and how we keep that data protected. We collect personal information—your name, email, phone number, and payment details—to verify your identity, process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and settle withdrawals. We do not sell or share your data with third parties except as required by law.

Our commitment on uangwin is encryption, secure storage, and transparent data handling. We use TLS 1.3 to encrypt all connections between your phone and our servers. KYC information is stored separately from gaming records. When you request a data export, we provide a copy of everything we hold about you within a standard timeframe. Your privacy is not negotiable; we implement industry-standard practices and comply with data-protection laws in jurisdictions where we operate.

Our services are available only where local law permits. You are responsible for verifying that your use of uangwin complies with your own jurisdiction's laws and data-protection requirements.

What Data We Collect on uangwin

We collect the following information when you open an account on uangwin: legal name, email address, phone number, date of birth, national ID number or equivalent, and residential address. This data is required for KYC (know-your-customer) verification and anti-money-laundering compliance. We also collect your chosen username and hashed password (we never store passwords in plain text).

When you deposit or withdraw on uangwin, we record the payment method you used, the amount, the date and time, and the status (pending, completed, failed). If you deposit via DANA, e-wallet, or a bank transfer, we store a reference code or transaction ID so we can trace the payment and reconcile it to your account.

We also collect usage data: which games you play, how long you stay logged in, your session IP address (for fraud detection), and device type (Android, iOS, desktop). We log your login attempts and password reset requests. If you contact support, we retain your chat transcripts, emails, and any supporting documents you share (e.g., proof of address, payment receipt).

Identity data: Name, ID number, date of birth, address. Required for account opening and KYC verification.
Contact data: Email address, phone number. Used for account recovery, security alerts, and support contact.
Payment data: Payment method, transaction amounts, reference codes. Stored to reconcile deposits and withdrawals.
Usage data: Login history, game activity, session duration, device type, IP address. Used for fraud prevention and product improvement.

How We Use Your Data on uangwin

We use your identity data to verify who you are and prevent account fraud. We compare the name and ID number you provide during registration with the name and account holder on your mobile banking, local payment, bank, or other payment method to ensure they match. This prevents criminals from opening accounts under false identities and stealing funds.

We use your contact data (email and phone number) to send you security alerts: password reset confirmations, new device logins, withdrawal approvals, and deposit confirmations. You cannot opt out of security emails; however, you can disable marketing emails and game promotions in your account settings on uangwin.

We use your payment data to process deposits and withdrawals. When you request a withdrawal to your online payment account during Idul Fitri or a normal week, we route the funds to the e-wallet number you registered. When you make a bank transfer deposit via mobile banking, local payment, or online payment, we use the reference code to match the incoming transfer to your account.

We use usage data to prevent fraud, detect account compromises, and improve our platform. If we see login attempts from 10 different countries in one hour, we flag the account as compromised and contact you. If we detect patterns consistent with automated betting or bonus abuse, we investigate. We also use aggregate usage data (e.g., "Players in Jakarta prefer Liga 1 betting") to improve game selection and sportsbook odds.

Our Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share data with third parties in limited circumstances: payment processors (e.g., e-wallet, mobile banking, local payment), banks (for settlement), KYC verification vendors, and legal authorities when required by law.

Our payment processors—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—receive only the information necessary to process your transaction: your name, account number, and deposit or withdrawal amount. They do not receive your gaming history or full KYC documents. Their privacy practices are separate from ours; review their privacy policies to understand how they handle your data.

We may be required to disclose your data to law enforcement, regulators, or courts in response to a legal investigation or order. We do not have the ability to refuse such requests; however, we notify you when legally permitted to do so.

Data handling on uangwin

We encrypt all data in transit (between your device and our servers) using TLS 1.3.
We encrypt sensitive data at rest (passwords, KYC documents) using industry-standard encryption.
We segregate gaming records from KYC and payment data to limit access and reduce risk.
We do not share your gaming activity with payment providers or third parties unless required by law.
Our servers may be located outside Indonesia; your data may be stored in multiple jurisdictions for redundancy.

Your Rights Regarding Your Data on uangwin

You have the right to request a copy of all personal data we hold about you. Contact our support team with a data export request; we provide a copy in machine-readable format (CSV or JSON) within a standard timeframe. You also have the right to correct inaccurate information: if your name or address on file is wrong, contact support and we will update it after verification.

You have the right to request deletion of your account and associated data. However, we may retain certain records for anti-fraud and compliance purposes: transaction history, payment receipts, and dispute documentation. We cannot delete data that we are legally required to retain. Your right to deletion is not absolute; we balance it against legal obligations and fraud prevention.

You have the right to object to processing of your data for marketing purposes. You can disable promotional emails in your account settings on uangwin. You do not have the right to object to processing for KYC, payment settlement, or fraud prevention; these are necessary to provide our service.

Our Use of Cookies and Tracking Technology

We use cookies and similar technologies to keep you logged in on uangwin, remember your preferences, and detect fraud. Session cookies (cleared when you log out) store your authentication token. Persistent cookies (stored for longer) may store your username or language preference. We do not use cookies to track your browsing outside uangwin.

Our analytics service (run internally, not shared with third parties) collects aggregate data about which pages you visit and how long you spend on them. This data is anonymised; we do not link it to your identity. We use it to understand which features are popular and where users encounter friction—e.g., if many users abandon the deposit flow at the payment-method step, we redesign that step.

You can disable cookies in your browser settings; however, doing so may prevent you from logging in to uangwin or using certain features. We do not permit you to opt out of functional cookies required for security and account management.

Our Data Retention Policy on uangwin

We retain your KYC data (name, ID, address) for as long as your account is active, plus five years after account closure. This retention window allows us to respond to compliance inquiries and prevent account re-opening fraud. After five years, we delete KYC data unless we are required by law to retain it longer.

We retain transaction history (deposits, withdrawals, bets, wins) indefinitely for fraud detection, dispute resolution, and regulatory compliance. You can export your transaction history at any time; we maintain a complete record for your reference.

We retain support tickets and chat transcripts for three years after closure. This allows us to reference past issues if you contact us again. After three years, we delete support data unless we are required to retain it for legal reasons.

We retain IP addresses and session logs for 90 days for fraud detection and security monitoring. After 90 days, we delete detailed logs but may retain aggregate statistics (e.g., "number of logins from Indonesia per day").

How We Handle Security Breaches on uangwin

We implement standard security controls: encryption, firewalls, intrusion detection, and regular security audits. However, no system is completely immune to breach. If we discover that your data has been compromised, we notify you immediately by email and SMS. We also notify relevant authorities if required by law.

If your account is compromised and unauthorised withdrawals occur, we investigate. If we determine the unauthorised withdrawal was due to a security failure on our end, we credit your account. If we determine the withdrawal was authorised using your correct password (e.g., someone you shared your password with withdrew funds), we cannot reverse it; however, we help you regain control of your account.

Contact Us About Privacy on uangwin

If you have questions about our privacy practices, your data, or how we handle information, contact our support team. We offer live chat (fastest for quick questions), email, and in-app help form. For data export requests or privacy complaints, email us directly; we respond within a standard timeframe.

You can also review our Terms & Conditions for additional information about account management and data handling. If you believe we have violated your privacy rights or handled your data incorrectly, contact us and we will investigate. If you remain unsatisfied after our investigation, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.

This privacy policy applies to all uangwin users regardless of location (Jakarta, Surabaya, Bandung, Medan, or elsewhere). We may update this policy periodically; continued use of uangwin after a policy change constitutes acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we handle your data.